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RoI for IMI Accreditation assesses the employer benefits for investing in the development of their staff. It looks at the increase in customer satisfaction, repeat business and the improved ability and standards of technicians.
IMI Return on Investment undertook a series of case studies that assessed the benefits to employers from investing in the development of their staff leading to the achievement of IMI Accreditation.
IMI ROI found increases in customer satisfaction, repeat business and improved productivity and standards of technicians through achievement of IMI Accreditation.
The IMI ROI case studies focused on four key IMI Accredited motor industry roles:
Backing up the quantitative evidence for performance improvements, employer interviews demonstrated that they saw benefits from investing in the development of their staff:
IMI Accreditation has proved successful with a number of well known automotive organisations, including Halfords who commented:
“The findings have been really positive and back up what we always believed was the case; that training and development were worthwhile investments”.