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Customer-Facing roles deal with the “people” side of the automotive business and are just as important as the technical element of the industry.
IMI Accreditation provides recognition for those working in customer-facing roles, providing them with a proof of current competence that’s recognised by both their employer and the wider sector. IMI Accreditation leads to increased confidence of the individual, their employer and the customer.
The accreditation uses interactive, role-play scenarios to assess individuals, and can be customised to align to specific brand or company values.